NineSpin Privacy Policy

At NineSpin, we are committed to protecting your privacy and complying with Australian privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gambling services.

Information We Collect

We collect personal information necessary to provide our services and comply with Australian regulatory requirements, including your full name, date of birth, email address, phone number, residential address, and financial information. In accordance with Applicable Customer Identification Procedures (ACIP) requirements effective from 29 September 2024, we collect identity verification documents such as government-issued identification and proof of address. We also collect usage data including your IP address, device information, browsing history, and gameplay activity to improve our services and detect fraudulent activity. Additionally, we may collect information about your self-exclusion preferences and responsible gambling settings.

How We Use Your Information

We use your personal information to create and maintain your gaming account, process deposits and withdrawals, and deliver our gambling services in compliance with Australian law. Your information enables us to verify your identity and age, check the National Self-Exclusion Register (BetStop), and prevent fraud and money laundering activities. We analyse usage data to personalise your experience, improve our platform functionality, and identify responsible gambling concerns. We also use your information to communicate with you regarding account changes, promotional offers (where permitted), and important service updates.

Information Sharing

We share your personal information with third-party service providers who assist us in delivering our services, including payment processors, identity verification providers, and customer support platforms, all bound by strict confidentiality agreements. We may disclose your information to regulatory authorities, law enforcement agencies, and government bodies when required by Australian law, including AUSTRAC and state gambling regulators. We do not sell your personal information to third parties for marketing purposes.

Data Security

NineSpin implements robust security measures to protect your personal and financial information, including industry-standard SSL encryption technology that safeguards data transmitted between your device and our servers. Our systems undergo regular security audits and are protected by multi-layered firewalls and intrusion detection systems. We restrict access to your personal information to authorised personnel only and maintain secure data storage facilities with regular backups. Despite our comprehensive security measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access your personal information held by NineSpin and request corrections if inaccurate or incomplete. You may request that we delete your personal information, subject to legal retention obligations and ongoing regulatory requirements. You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information. You can also exercise your right to opt out of marketing communications at any time by updating your account preferences.

Cookies and Tracking

NineSpin uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyse platform usage patterns. These technologies help us detect suspicious activity, prevent fraud, and comply with responsible gambling monitoring requirements. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at the email address below. We will respond to your enquiry within 30 days in accordance with Australian privacy legislation.